booking terms & conditions

Booking Terms & Conditions

I. Confirmation, Deposit & Payment Details

All payments can be made through the event ticket link, invoice or sent via e-transfer. All prices plus applicable taxes and fees.

1) Soul Illumination Group/Private Journey | Breath Reclamation Private/Group Mentorship | Inner Revolution Private Retreat:

a) Confirmation:

i) To confirm your space, you must both pay the non-refundable deposit and have undergone a personal interview with Carmen after which you will receive registration confirmation.

b) Deposits:

i) A 50% non-refundable deposit is required to confirm your space due at time of booking.

c) Final Payments:

i) The remaining 50% of the balance is due 14 days prior to the start date. Each payment received is non-refundable. 

ii) If your booking is made within 14 days or less of the start date, the full amount is due at the time of booking.

iii) If you do not pay the 50% balance remaining within 14 days of the start date, your booking will be canceled resulting in the loss of all money collected.

d) Cancellations:

i) All payments are non-refundable. Any cancellations made on your behalf will result in the loss of all money collected.

ii) If Carmen is forced to significantly alter or cancel your upcoming journey, you will be notified as soon as possible. In these circumstances, you can choose one of the following options:

(1) Accept an offer of a comparable replacement experience, or

(2) Receive a refund of all monies paid.

iii) When accepting an offer for a replacement experience:

(1) If the cost is lower than the price of your original experience, you will receive a refund for the difference in cost.

(2) If the cost of the replacement experience is equivalent or higher than your original experience, you owe nothing.

2) Workshops / Single Group Sessions:

a) Confirmation:

i) To confirm your space, you must pay the non-refundable workshop / group session fee.

b) Deposits:

i) All workshops / single group sessions require payment in full at time of booking.

c) Final Payments:

i) Full payment must be received prior to the commencement of a workshop or single group session.

d) Cancellations:

i) Payments are non-refundable. Any cancellations made on your behalf will result in the loss of all money collected.

ii) If we are forced to significantly alter or cancel your experience, you will be notified as soon as possible. In these circumstances, you can choose one of the following options:

(1) Accept our offer of a comparable replacement experience, or

(2) Receive a refund of all monies paid.

iii) When accepting an offer for a replacement experience:

(1) If the cost is lower than the price of your original experience, you will receive a refund for the difference in cost.

(2) If the cost of the replacement experience is equivalent or higher than your original experience, you owe nothing.

3) Private Sessions:

a) Confirmation:

i) To confirm your private session, you must pay the non-refundable session fee and complete the intake form prior to your session.

b) Deposits:

i) All private sessions require payment in full at time of booking.

c) Final Payments:

i) Full payment must be received prior to the commencement of your private session.

d) Cancellations:

i) Payments are non-refundable. You may reschedule your session with a minimum of 48 hours notice. Any cancellations made on your behalf will result in the loss of all money collected.

ii) If we are forced to significantly alter or cancel your experience, you will be notified as soon as possible. In these circumstances, you can choose one of the following options:

(1) Accept our offer of a comparable replacement experience, or

(2) Receive a refund of all monies paid.

iii) When accepting an offer for a replacement experience:

(1) If the cost is lower than the price of your original experience, you will receive a refund for the difference in cost.

(2) If the cost of the replacement experience is equivalent or higher than your original experience, you owe nothing.

 

II. Limits On Responsibility

Carmen celebrates and embraces choice. As such, all programs and experiences are voluntary. By attending an experience, you confirm that you and/or your party make the decision of your own volition to be present. With group events, overall dynamics are an important part of the experience for everyone involved.

Further, the experiences are not therapeutic programs. Although research suggests the enormous therapeutic value of things like breathwork, experiential learning, somatic experience, parallel activity, shared experience, and building connection, experiences are not intended to address serious behavioural or addiction issues, or mental health concerns. Please contact your healthcare provider for assistance, support and referrals with these.

The relationship with Carmen is in no way to be construed as psychological counseling or any type of psychotherapy. Carmen Ganne and/or any partners do not claim to be a Counselor, Therapist or Medical Practitioner.

As a participant, you enter into an experience with the understanding that you are responsible for making your own decisions and outcomes. You also agree not to hold Carmen Ganne and/or partners responsible or liable for any actions or results for any adverse situations created as a direct result of a specific referral given leading up to, at or after an experience.

You are solely responsible for your safety, health, well-being and belongings and must hereby release Carmen Ganne and/or all partners, hosts and coordinators from any and all responsibility for any injuries, loss and/or resulting damages from your participation in any experience. You must certify that you are in good physical and mental health to partake in all activities.

As a participant, you are solely responsible for your own travel arrangements / coordination and / or any changes, delays or interruptions that may occur. Any travel support or suggestions provided by hosts or agents is in no way associated with Carmen and Carmen is in no way responsible for any outcome. You are solely responsible to make appropriate and suitable travel arrangements and any associated costs resulting from any changes, delays or interruptions that may occur.

You are responsible for any medical or transportation costs that may occur due to injury or illness as a result of your participation in any experience activities and have purchased adequate medical/travel insurance as necessary, providing proof of purchase as necessary.

At no point, and under no circumstances, is Carmen responsible for payments or costs relating to external services such as flights, accommodations, services, car service, or any other part of travel that was booked and paid for externally. Carmen is not obligated to alter any experience itinerary or suspend commencement for any reason outside of her control that prevents you from joining an experience as planned. 

Carmen reserves the right to make alterations to experiences, itineraries, inclusions, and activities at any time with reasonable notice to you. 

 

III. Personal Responsibility

You are responsible for signing up for the experience that fits your capacity, ensuring that the included activities are suitable for your physical, mental and emotional health and capabilities. You understand and assume each and every risk associated with any experience or activities thereto, any of which can cause injury or even death. Risks and hazards that may be present during any experience include, but are not limited to:

Changes to your physical, mental and/or emotional state;

Any physical, mental, or other conditions or disabilities that belong to you, anyone you are traveling with or others on the experience that may be a hazard to any group members and may be exacerbated by any of the other risks contained herein;

Travel by automobile or other means of conveyance;

Hazards of traveling, hiking, exploring, or participating in activities that take place in remote or rugged, unpredictable terrain and where phone or radio communications are unavailable;

Risks associated with wildlife encounters while participating in any outdoor activity;

Risks associated with infectious diseases;

Risks associated with crossing roadways and entering/exiting vehicles;

The unavailability of immediate medical attention or means of rapid evacuation in case of emergency;

Acts of God, forces of nature, and unpredictable weather conditions;

Areas of unsafe or unstable conditions due to political or civil disturbances, or other unforeseen circumstances.

In addition to assuming any of the risks and hazards of an experience, some of which are listed above (though a complete listing is not possible), you agree to be responsible for any and all expenses resulting from any inherent risk, whether identified or not, and as a result of your negligence.

You further certify that you are in an appropriate and good physical, mental and emotional condition for participating in the experience of your choosing and to participate in any activities relating thereto, and have the ability to safely engage in all other activities in which you may partake while a part of an experience with Carmen. You understand that it is advisable to obtain appropriate medical evaluation and your doctor’s approval prior to initiation of certain travel, exercise and/or personal exploration activities. Your participation in these activities is purely voluntary. No one is forcing you to participate, and you elect to participate in spite of the risks.

Carmen reserves the right to decline anyone from joining an experience with justifiable cause. Carmen also reserves the right to remove you from an experience if you are creating a hazard to yourself or others, impacting the enjoyment of others, or participating in any illegal activity. Any costs resulting from being removed from an experience or being declined participation in an experience is at your expense.

 

IV. Confidentiality

Experiences are held within a safe and sacred space for everyone involved. You agree to honour the confidentiality of what is shared and who is in attendance and agree to only speak of your own experience.

 

V. Copyright and Intellectual Property

You agree to respect copyright and intellectual property. All experience material is shared for your own personal use to support you on your own path. The original content is owned by Carmen Ganne and is protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.

 

VI. Substance Policy

All experiences are free from substance use such as alcohol, drug, plant medicines and/or other mind-altering substances. There is no smoking or vaping at any venue. You agree to be alcohol/substance free for a minimum of 48 hours prior to the experience start date. This policy is in place for your safety, wellbeing and support of your experience, as well as for those attending with you.

 

VII. Promotional Photography

Carmen reserves the right to take photographs during the operation of any program or part thereof and to use them for promotional purposes (website, social media channels, press inquiries, print material etc.). By registering with Carmen, you agree to allow your images to be used in such photographs. These images will NOT be sold for editorial, trade, advertising, or for any other purpose or in any other manner and/or medium without your inspection or approval. You hereby release Carmen Ganne and their legal representatives and assigns from all current and/or future claims and liability relating to said photographs.

You acknowledge that the photographer at certain experiences may own the rights to the photos and be allowed to use them for personal use and promotional uses only.

You acknowledge that because Carmen or the photographer will own the rights to the photos, you agree not to sell any photos or make a commercial profit on them but to only use them for personal use. You acknowledge that any other use may expose you to legal liability.

Should you have specific photography concerns, you are responsible for raising them prior to booking or with the photographer at the experience PRIOR to the taking of any photographs during that event.

Names and logos are registered property of our companies, and may not be copied, imitated or used, in whole or in part, without prior written permission from us.

 

VIII. Discounts And Promotions

All discounts and reduced pricing are applied at our discretion. From time-to-time, we may offer reduced pricing on selected experiences. The reduced pricing applies strictly to new bookings only. Bookings for which you have already paid a deposit are locked into the original price and are not entitled to any reduced pricing.

 

IX. Complaints, Claims And Refunds

Refunds are not issued for any payments received or included activity that is missed or altered due to circumstances beyond our reasonable control, including but not limited to acts of God, war, strikes or labor disputes, significant weather event, government orders or any other force majeure event. Anyone looking to make a claim, submit a complaint, or request compensation for any reason must do so in writing or email within 30 days after the experience cancellation or completion. Any and all supporting documentation to the claim or complaint must accompany the written letter or email. Any claim or complaint received by us after this deadline will not be accepted or reviewed. We reserve the right to honor or resolve these claims at our exclusive discretion.

 

X. Applicable Law

The Province of British Columbia law governs these Terms and Conditions to the fullest extent allowable. Any disputes in connection with an experience with us or these Terms and Conditions will be initiated in the Superior Courts of the Province of British Columbia where exclusive jurisdiction resides. If a court or any other appropriate authority finds any portion of this document to be invalid, the remainder will remain in full force and effect.

From time to time, we may need to change our Terms and Conditions because of changes in our business, or in an attempt to serve your needs better. We will use reasonable efforts to publish any changes to our Terms and Conditions, including publishing the current terms on this website. Please check back from time to time to review any changes to these policies.

If you have any questions or concerns regarding this policy, please contact Carmen at connect@carmenganne.com.